IN THE HEART OF AYRSHIRE

Due to the extension of the lockdown period announced by the UK and Scottish Governments we hope to provide clarity to some of our guests. The RAD Hotel group expect trading to be temporarily suspended until at least the 14th of May 2020. This will regularly be updated according in accordance with government guidelines as a when announced. Below we have also listed more detailed information that should assist you with regards to any upcoming existing or new bookings.

Thanks, and genuine gratefulness must be conveyed to everyone, from customers, friends, family, suppliers and our loyal hardworking RAD family of employees. Without them there would be no RAD Hotel Group. We have been humbled by the support and well wishes you have all given us within the period of lockdown.

ACOMMODATION

We are keen to find a solution for all during these exceptional circumstances and look to doing so by working with all our guests and customers. All room bookings made until the 14th of May 2020 will be cancelled and any upcoming Lodge bookings will be honoured at a later date or deposits issued back as vouchers.

If you have made a booking through a third-party online travel or booking agent (such as Expedia or Booking.com) you must contact them direct. All third-party promotional vouchers (such as ITISON and 5PM) validity will be extended.

WEDDING AND EVENTS

To all our wedding couples and those hosting events. Our wedding and events office is not open as usual. The team are not contactable directly by phone. We ask that you email the team or request a call back directly with the hotel. Please allow for some time for a reply as we are working with a skeleton staff within an alternative environment. We appreciate that booking an event or wedding does not just take days but can take years of arranging with not only the venue but all the connected valuable suppliers and for this to not go ahead as planned is distressing and devastating for everyone involved – we assure you that we are working though all queries received and contacting all wedding couples that might be affected.

RESTAURANTS, BARS & SPA

All RAD Hotel Group Restaurants, Bar and Spa are temporarily closed. This is due restriction imposed on use by the UK government. If you have an enquiry, please email the hotel direct. We are still available to contact via our Facebook page too.

All third-party promotional vouchers (such as ITISON and 5PM) validity will be extended.

GIFT VOUCHERS

All RAD HOTEL GROUP purchased gift vouchers, packages or experiences expiry dates will be extended to allow all customers with the chance to use these in the future. We will continue to review our expiry dates in order to ensure that our guests and customers don’t lose out once the Coronavirus (Covid-19) pandemic passes.

Together we can beat this

In these unprecedented times and in reflection of the Governments decision to close all schools we feel we must now move to temporarily suspend trading across all RAD Group Hotels. This will take effect from Friday 20th of March at midnight. This suspension will be reviewed in line with current government.

This decision has not been made lightly as we realise that for some customers this is the only chance they get to meet a friendly face, chat with family and friends and socialise.

We also realize that booking an event or wedding does not just take days but can take years of arranging with not only the venue but all the connected valuable suppliers and for this to not go ahead as planned is distressing and devastating for everyone involved, we are also devastated to be delivering this news and that is why we have had difficulty in reaching the decision to suspend our trading.

We are taking this action also to look after and protect our customers and our RAD family of employees we will do whatever it takes to help in the fight against the Covid 19 virus which is threatening our health and livelihoods, it is with real regret that we are making this decision, but the safety and welfare of all needs to be our priority.

Our team will be contacting everyone who has a booking with us to discuss options and work with them on a solution going forward, if you do not receive any communication in the next two or three days please be rest assured we will be with you as soon as we can. We are making this our priority, as we know the uncertainty will be a worry.

We are taking steps to look after everyone we can during this crisis with the hope we will come back out the other side stronger and safe.

Steps will also be made to reach out to local communities and offer any help we can in the fight against this virus. As we cannot all work from home we hope we can contribute where we can, through using the facilities we have. The main thing being keeping others safe and well.

Thanks and genuine gratefulness must be conveyed to everyone, from customers, friends, family, suppliers and our loyal hardworking RAD family employees. Without them there would be no RAD Hotel Group. We have been humbled by the support and well wishes you have all given us in the last weeks.

We will not be beaten, only a little put down and when you are down, the only way is up.

So here is to when we are all back up and running.

We will be glad to see you all again, the sooner the better.

Stay Safe.