What you need to know...

Nith Cottage at Lochside House Hotel and Spa
Terms and Conditions
Please note that "we", "us" and "ourselves" refer to Rad Ltd, The RAD Group, The RAD Hotel Group.
On confirmation of your booking with The RAD Hotel Group you accept our Terms and Conditions as detailed below. We do not require a signed contract for this to be valid.
PRIOR TO ARRIVAL
1.0 RESERVATION AND PAYMENT
1.1 A 25% deposit of the cottage booking price is required at the time of booking, this deposit is non-refundable unless otherwise agreed.
1.2 Full payment can also be taken at this stage
1.3 The final balance payment is due 28 Days prior to arrival
1.4 Documents regarding your booking are sent via email and we cannot be held responsible if you do not receive these items unless it is from our negligence.
1.5 Please check all information is correct and up to date including arrival and departure dates and notify us within 7 days of dated communications should there be any error.
1,6 It is your responsibility to pay all payments on time and failure to do so could result in cancellation of your cottage and your deposit retained.
2.0 CANCELLATION OF YOUR COTTAGE RESERVATION
2.1 If you cancel your reservation at any time, the deposit will be retained as it is non-refundable.
2.2 If you cancel your reservation within the 28 Days weeks prior to arrival, the full payment is still due. This will be refunded to you only if the cottage is resold at your booking price.
2.3 Cottage cancellations must always be sent by the lead name by email to reception@lochside-hotel.com or registered post, cancellation by standard mail or phone calls cannot be accepted.
Cottage FACILITIES
3.0 Nith Cottage INCLUDES
3.1 Towels are provided within the cottage for arrival (extra towels can be provided at an additional charge)
3.2 The Cottage includes, cooker, microwave, toaster, dishwasher, washing machine, tumble dryer, fridge freezer, kettle and crockery.
3.3 The Cottage provides a Welcome Pack of tea, coffee and sugar and some cleaning products.
3.4 Pillows and duvets are provided, additional bedding or z bed can also be provided for an additional charge.

4.0 THE COTTAGE EXCLUDES
4.1 Nith Cottage is self-catering therefore no meals are included.
4.2 Nith Cottage will not be serviced by the housekeeping Department unless pre-arranged for a service charge of £50.00 per service.
5.0 ADDITIONAL EXTRAS AVAILABLE
5.1 Meals can be booked via Reservations for the Afton Restaurant
5.2 Use of the Thermal Suite can be pre-booked at an additional £10 per person, per hour.
5.3 ESPA Treatments at Lochside Spa can be booked via Reservations.
6.0 YOUR PARTY
6.1 The number of people occupying the Cottage must be confirmed at the time of booking or any changes must be confirmed with us, anyone additional occupying the Cottage during your groups stay will be charged to the accordingly and presented for payment on final invoice on departure.
7.0 PETS
7.1 We do accept well behaved pets into the cottage at an additional £10 per night.
7.2 Pets are not permitted in the public area of Lochside Hotel,
7.3 We ask that owner take responsibility for their pets, as any damage caused by pets in the cottage would incur a charge to rectify damage.
ON ARRIVAL
8.0 ARRIVAL *Please note keys must be collected at Lochside House Hotel Lodges and Spa Reception*
8.1 Nith Cottage is available to check into from 3pm onwards however if you do arrive earlier than check in, you are welcome to use the other facilities within the hotel including the Afton Restaurant.
8.2 Check out from is 11am on the day of departure.
10.0 SECURITY DEPOSIT
10.1 The lead guest is required to check in at reception on arrival at the hotel.
10.2 A £150 'Housekeeping Deposit' is required at this stage and is a pending payment that will be refunded on departure providing there is no damage to the Cottage or any of its amenities. Depending on your credit card company's policy this refund can take 2 to 5 days. Debit cards may take up to 14 days.
10.3 We would appreciate if you leave the Cottage in the same condition as found on check in.
10.4 If there is any damage or requirement for deep cleaning, the cost will be retained from the Housekeeping Deposit taken.
10.5 In the rare occurrence the cost of damage exceeds the £150 Housekeeping Deposit, the full cost will be taken from the card provided on booking.
10.6 By confirmation of your event, you are agreeing to this procedure,
DURING YOUR STAY
11.0 BEHAVIOUR
11.1 The lead Guest is responsible for the behaviour of all members of the group.
11.2 Any excessive noise or offensive, aggressive and illegal behaviour will not be tolerated and members or the party may be asked to leave the premises with police being called to deal with out of control situations.
11.3 We will not tolerate behaviour that impacts on the safety or enjoyment of others.
11.4 To comply with our Health and Safety policies, Customers are expressly forbidden from utilizing disposable or portable barbecues anywhere in the Hotel, Lodges, cottages or surrounding areas. They are a fire risk, a nuisance to other customers and cause damage to property. Please think of the safety and comfort of other customers in this regard.
12.0 CHILDREN SUPERVISION
12.1 The Lead Guest must be 21 years of age or above and are as above responsible for their party.
15.0 SMOKING
15.1 Smoking is not permitted within Nith Cottage.
15.2 If signs of smoking are detected within Nith Cottage a fee of £150 will be deducted from the Housekeeping Deposit.
18.0 FORCE MAJEURE
18.1 We cannot accept responsibility or be responsible for compensation in a situation that cannot be avoided, foreseen or is in any way out of our control. The event may include any kind of destruction or damage through fire, flood, explosion, storm, weather damage, break in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather, war or threat, actual or threatened terrorist activity, epidemic and any similar situation beyond the owners control.
WHEN YOU LEAVE
19.0 DEPARTURE *Please note keys must be handed in at Lochside House Hotel & Spa Reception*
19.1 Departure is at 11.00am but you are more than welcome to use the Afton Restaurant or book treatments at the Spa.
19.2 Nith Cottage keys must be returned to Reception on departure, £25.00 will be charged for lost keys.
20.0 LOST PROPERTY
20.1 Please ensure you check the Cottage for any items that may have been left behind. We will attempt to contact you on departure to arrange to return any lost property for which you will be charged the postage fee.
20.2 Any unclaimed lost property will be held for three months before being disposed, any valuable items will be taken to the local police station.