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How To Spa

SPA Arrival

It is advisable to arrive at the spa reception 30 minutes prior to your treatment reservation to enable you to enjoy the full use of the exclusive facilities at the spa.

SPA Reservations

To make an appointment for the perfect treatment, please contact the spa where we will be delighted to assist you.

SPA Etiquette

The spa environment is one of tranquility and relaxation. Please respect other guests, mobile phones should be switched off prior to entering the spa.

Age Requirement

The minimum age requirement for access into the spa and to experience treatments is 16 years old.

What To Bring

For your comfort we will provide you with a luxurious robe, towels and slippers to use throughout your visit (minimum of 1 hour booking time applies). Hotel Guests (on a residential spa package) may wish to arrive in their robe acquired in their bedrrom to help with their continued relaxation. We would like to advise you, however, to bring a bathing suit if you wish to use the Thermal Suite Facilities.

Cancellations

24 hour cancellation is required for all treatment bookings and 48 hours for any Spa Day Ritual to avoid a 100% charge.

Health Conditions

Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation.

Gift Vouchers

Gift vouchers are available for Treatments, Day Spa Rituals, residential packages or retail products and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented at time of treatment or purchase.